Rental Terms
& Policies

You can cancel up to 24 hours before your scheduled start date for a full refund, minus a cancellation fee of up to 5% that covers payment processing. Cancellations made less than 24 hours before your start date — and no-shows — are non-refundable.

You must cancel online or by phone. Your reservation stays active until we send you a cancellation confirmation. Personal emergencies, weather, and other unforeseen circumstances don't override this policy.

If we cancel on you: if a trailer becomes unavailable, we'll tell you as soon as we can and either provide a comparable trailer or refund everything you paid for that reservation, including any fees.

Yes — you can request changes before your rental starts. All changes are subject to our approval and availability. If we can't accommodate the change, your original booking stays in effect. Note that the cancellation window is based on your original pickup date, not the changed one.

Yes. Extension requests must come in before your current rental period ends — call (385) 269-0712. Extensions are subject to availability and require full payment before they're approved. If you return the trailer late without an approved extension, additional charges accrue at our standard daily rates, which may be higher than a promotional rate you booked at.

You're responsible for physical damage to the trailer and for any of its equipment that goes missing — ramps, straps, hitches, jacks, spare tires, and accessories — including damage caused by weather or terrain.

Report it right away: call us at (385) 269-0712 and follow any police or regulatory reporting requirements that apply.

Costs: we carry collision and comprehensive coverage on our trailers with a $1,000 deductible per occurrence, which is your responsibility. Your security deposit hold (placed before pickup; the amount is shown on your reservation confirmation) is applied first toward repair or replacement, and you're liable for costs beyond it — which can include loss of use (our daily rate for each day the trailer can't be rented), a damage administrative fee of $50–$250 depending on severity, and any towing, storage, or impound charges.

Cleaning: trailers returned with dirt, debris, trash, or mud incur a cleaning fee of up to $100, charged against your deposit hold. Return it about as clean as you got it and there's nothing to pay.

Tolls & violations: you're responsible for any tolls, parking tickets, traffic violations, photo enforcement, or impound fees incurred during your rental. If we're notified of one, an administrative fee of up to $50 per notice applies on top of the underlying fine.